Failed or Pending Transfers

Sometimes transfers on PassCash may fail or remain pending due to various reasons such as exceeding limits, network issues, or incorrect recipient details. This article explains why this happens and what steps to take.

Reasons a Transfer May Fail

1. Exceeding Transfer Limits

   • Daily limit: 5,000 USD

   • Monthly limit: 100,000 USD
     Transfers above these limits will not be processed.

2. Incorrect Recipient UID

   • Entering the wrong UID will cause the transfer to fail.

   • Always double-check the recipient’s details.

3. Insufficient Wallet Balance

   • Ensure your wallet has enough funds to cover the transfer amount.

4. Technical or Network Issues

   • Internet interruptions or platform downtime may delay transfers.

What Happens to Failed Transfers

• Failed transfers will not debit your wallet.

• You will receive a notification indicating the reason for failure.

• You can retry the transfer after resolving the issue.

Pending Transfers

• Transfers may show as Pending if the platform is processing the transaction or if there is verification required.

• Pending transfers are usually completed within a few minutes.

• You will receive a confirmation notification once the transfer is successfully processed.

Steps to Resolve Failed or Pending Transfers

1. Check your transaction history via the sidebar → Transactions.

2. Identify the failed or pending transfer.

3. Verify the following:

   • Recipient UID is correct

   • Wallet has sufficient balance

   • Transfer limits are not exceeded

4. Retry the transfer if possible.

5. If the issue persists, contact PassCash Support with the transaction ID for assistance.

Tips for Safe Transfers

• Double-check all transfer details before confirming.

• Keep transaction receipts for reference.

• Monitor your daily and monthly transfer limits.