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03.02.26

Account Lockout & Recovery

If you are unable to access your PassCash account due to a forgotten password, locked account, or other issues, this guide will help you regain access safely and securely.

 

 

Step 1: Forgot Password

  1. On the PassCash login page, click “Forgot Password?”.

  2. Enter your registered email address.

  3. Open your email and find the verification link from PassCash.

  4. Click the link and create a new password.

Tip:

  • Use a strong, unique password.

  • Avoid reusing passwords from other accounts.

 

 

Step 2: Locked Account

If your account is locked due to multiple failed login attempts:

  1. Wait a few minutes for the automatic unlock (if applicable).

  2. If the account remains locked, contact PassCash Support through the app or website.

  3. Provide your registered email, full name, and verification documents if requested.

 

 

Step 3: Recovering Your Account

  • PassCash Support may ask you to submit your government-issued ID and proof of address for verification.

  • Follow the instructions carefully to verify your identity and regain access.

 

 

Step 4: Secure Your Account

Once your account is recovered:

  • Change your password to something new and secure.

  • Enable Two-Factor Authentication (2FA) if not already activated.

  • Review your transaction history for any suspicious activity.

 

 

Tips for Prevention

  • Always use a strong password.

  • Enable 2FA for extra security.

  • Keep your account verification documents up to date.

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