transfer-errors-passcash

Occasionally, transfers on PassCash may encounter errors. This article explains the common causes of transfer errors and provides steps to resolve them quickly.

Common Transfer Errors

1. Exceeding Transfer Limits

   • Daily limit: 5,000 USD

   • Monthly limit: 100,000 USD

   • Solution: Wait until your limit resets or adjust your transfer amount.

2. Incorrect Recipient UID

   • Transferring to a non-existent or wrong UID.

   • Solution: Verify the recipient UID and retry the transfer.

3. Insufficient Wallet Balance

   • Wallet balance is lower than the transfer amount.

   • Solution: Add money to your wallet and retry the transfer.

4. Pending Verification

   • Some transfers may require account verification due to unusual activity.

   • Solution: Complete any pending KYC or verification steps.

5. Technical/Network Issues

   • Internet interruptions, app crashes, or server downtime.

   • Solution: Wait a few minutes and try again. If the error persists, contact PassCash Support.

How to Fix a Transfer Error

1. Check your transaction history via the sidebar → Transactions.

2. Identify the transfer with an error or failed status.

3. Review the error message or code provided.

4. Follow the solution steps mentioned above based on the error type.

5. Retry the transfer after resolving the issue.

6. If the problem continues, contact PassCash Support with the transaction ID for assistance.

Tips for Preventing Transfer Errors

• Double-check recipient UID and transfer amount before confirming.

• Monitor your daily and monthly transfer limits.

• Keep your wallet funded to avoid insufficient balance errors.

• Ensure a stable internet connection when making transfers.