Why My KYC Verification Was Rejected & How to Fix It
If your KYC (Know Your Customer) verification was rejected, it means the submitted information or documents did not meet our verification requirements.
This is a common issue and can usually be resolved by correcting the errors and resubmitting your documents through the Settings KYC section.
Common Reasons for KYC Rejection
Your verification may be rejected for one or more of the following reasons:
1. Unclear or Blurry Documents
Images that are dark, cropped, or not readable will be rejected.
2. Mismatched Information
The details on your documents must match your PassCash account information exactly.
3. Expired Documents
Any expired ID or proof of address will not be accepted.
4. Invalid Document Type
Only approved documents such as government-issued IDs and official proof of address are accepted.
5. Poor Selfie or Identity Verification Failure
If a selfie or live check is required, it must clearly match your ID photo.
6. Edited or Altered Images
Screenshots, edited files, or manipulated documents are not allowed.
How to Fix a Rejected KYC
If your KYC was rejected, follow these steps:
Step 1: Go to Settings
Log into your PassCash account and open the Settings section.
Step 2: Open KYC Verification
Navigate to the KYC / Verification tab to view your status.
Step 3: Review Rejection Reason
Check the rejection message (if provided) to understand what needs to be corrected.
Step 4: Resubmit Correct Documents
Upload new, valid documents that meet all requirements:
- Clear and readable images
- Valid and unexpired documents
- Matching personal details
Step 5: Submit Again for Review
Once updated, submit your application for re-verification.
How to Avoid Rejection in the Future
To ensure smooth approval:
- Use original, unedited documents
- Ensure good lighting when taking photos
- Double-check all personal details before submitting
- Avoid uploading screenshots or cropped images
KYC Status Reminder
Inside Settings, you may see:
- Pending – Under review
- Approved – Successfully verified
- Rejected – Not approved, needs correction
- Requires Action – Update required
Need Help?
If your KYC continues to be rejected or you are unsure what to fix, contact PassCash Support for assistance. Our team will guide you through the correction process.