My Card Payment Is Pending
If a transaction on your PassCash card appears as pending, it means the merchant has authorized the payment but has not yet completed the final settlement.
A pending transaction is not always a completed charge.
What Does a Pending Transaction Mean?
When you make a payment, the merchant may:
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Request authorization to verify funds
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Temporarily hold the amount on your card
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Delay final settlement until the order or service is confirmed
During this stage, the funds may be reserved but not fully deducted.
Why Payments Remain Pending
1. Merchant Processing Time
Some merchants take time to finalize transactions after authorization.
2. Online Orders or Services
Pending status is common for:
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E-commerce purchases
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Hotel bookings
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Ride services
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Subscription activations
3. Authorization Holds
Certain merchants place temporary holds that remain pending until released or completed.
4. Delayed Settlement
The merchant may delay capturing the payment until goods or services are confirmed.
How Long Do Pending Payments Last?
Typical timelines:
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Minutes to 24 hours (most common)
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1–3 business days (standard cases)
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Up to 7–14 business days (rare cases, depending on merchant)
The duration is controlled by the merchant and card network.
Will I Be Charged Twice?
In most cases, no.
A pending transaction may:
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Convert into a completed charge, or
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Be automatically reversed if the transaction is not finalized
Only completed transactions represent final charges.
What You Should Do
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Wait for the merchant to complete processing
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Monitor the transaction status in your PassCash account
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Check if the pending charge disappears after a few days
When to Contact Support
Contact PassCash Support if:
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A pending transaction remains for more than 14 business days
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The same transaction appears multiple times
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The merchant confirms cancellation but the charge is still pending
Please provide:
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Merchant name
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Transaction date and amount
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Screenshot of the pending transaction
Summary
Pending transactions are a normal part of card processing. They represent temporary authorizations that will either be completed or released depending on the merchant’s final action.