Why Was I Charged Twice?
If you notice two charges for the same transaction on your PassCash card, it does not always mean you were actually billed twice. In many cases, this is related to how card authorizations and settlements work.
Common Reasons for Double Charges
1. Pending Authorization + Final Charge
Most merchants first place a temporary authorization hold before completing the transaction.
This can appear as:
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One pending charge
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One completed charge
Once the transaction settles, the pending charge usually disappears.
2. Duplicate Authorization Attempt
If a payment fails and you retry it, the merchant may:
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Authorize the first attempt
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Process the second attempt successfully
This can temporarily show two transactions.
3. Merchant System Delays
Some merchants send multiple authorization requests due to:
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Network delays
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Payment gateway retries
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System timeouts during checkout
4. Subscription or Recurring Billing
You may see two charges if:
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A subscription renewal overlaps with a manual payment
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A trial period ends and billing begins at the same time
5. Currency Conversion or Fee Line Items
In some cases, what looks like a second charge may be:
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A separate processing fee
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A currency conversion adjustment
How to Check If You Were Actually Charged Twice
Look at your transaction status:
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Pending + Completed: Usually not a duplicate charge
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Two Completed Charges: May require investigation
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One Reversed/Pending removed: No action needed
What You Should Do
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Wait 3–7 business days for pending transactions to clear
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Check if one charge disappears automatically
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Confirm with the merchant if both charges were finalized
When to Contact Support
Contact PassCash Support if:
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Both charges are marked as completed
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The duplicate charge is not reversed after 7–14 business days
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You do not recognize one of the transactions
Please include:
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Screenshots of both transactions
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Merchant name
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Date and time of each charge
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Transaction amounts
Summary
In most cases, double charges are caused by authorization holds or merchant processing delays. One of the charges typically disappears automatically once the transaction is fully settled.